Refund policy

At Aksell Cosmetics, we value our customers and want to ensure a fair and transparent process for returns and refunds. Please read our policy carefully:

1. Returns

• We only accept returns if the product you received is damaged or incorrect.

• To be eligible, you must contact us within 14 days of receiving the product.

• Return requests can be submitted by email at info@aksellcosmetics.com. Please include your order number and a clear description of the issue.

2. Return Shipping

• The customer is responsible for covering the shipping costs to return the product.

• We will cover the shipping costs for sending you the replacement product (if applicable).

• Return address:

Lielmani, Marupes pagasts,

Marupes novads, LV-2167,

Latvia

3. Refunds & Replacements

• Products will not be exchanged for other items (different size, color, or type).

• Once your return has been received and inspected, we will arrange either:

• A refund, or

• A replacement for the same item (if available).

4. Questions

For any questions or issues, please contact us at:

📧 info@aksellcosmetics.com